Refund and Return Policy

At Procure Solutions LLC, we strive to ensure customer satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return and refund process to make it right.

Returns:

• You may return most items within 30 days of receipt for a full refund or exchange, provided the item is unused, in original packaging, and in resalable condition.
• Certain items, such as custom orders or perishable goods, may not be eligible for return. Please check the product description for return eligibility before making your purchase.
• To initiate a return, please contact our customer service team at procure81.us@gmail.com or 727 655 0285 to request a Return Merchandise Authorization (RMA) number.

Refunds:

• Once we receive and inspect the returned item, we will process your refund to the original payment method within 7-10 business days.
• Shipping costs are non-refundable, and the customer is responsible for return shipping unless the return is due to an error on our part.

Damaged or Defective Items:

• If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a replacement or a full refund, including return shipping, at no additional cost to you.

Exchanges:

• If you would like to exchange an item for a different size, color, or model, please return the original item for a refund and place a new order for the desired product.

For any questions or further assistance, please don’t hesitate to reach out to our customer service team at procure81.us@gmail.com. We are committed to providing the best service and ensuring your satisfaction with every purchase.

Thank you for choosing Procure Solutions LLC!